Optimising Public Sector Services & CX with Emerging Technologies
While organisations are already taking steps towards modernising the services they provide, investing in the correct technology is critical. Emerging technologies, like AI-powered chatbots are helping organisations provide
quicker resolutions and simplify the job of a customer service agent.
Join our complimentary Bots and the Future of Customer Service virtual event to look at how future-facing organisations are using Chatbots to enhance their CX, decrease costs, and increase revenues. The virtual event will explore latest trends, hear relevant case studies, examine what is working best, and provide key take-aways for you to share with your organisation.
A must-attend event for public sector organisations looking to:
Hear from pioneers in the industry that are helping to shape the future of
Learn new ways to effectively design your Customer Experience Strategy
Benchmark against Government Case Studies about how technology can be used to strengthen and facilitate communication
Your Expert Speakers
Director Business Planning,
Education New Zealand
Department of Computer Science and Software Engineering,
Auckland University of Technology
Communications and Marketing Manager,
Gore District Council
Service Owner – Change Design and Delivery, Enterprise Services,
Inland Revenue Department
Senior Project Manager, Provincial eHealth Delivery,
Provincial Health Services Authority Canada
Customer Services Manager,
Timaru District Council
Agenda at a glance
What's included in your registration:
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Digital Government and CX Community Prospectus
Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey.
Showcase your solutions today!