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Bots and the Future of Customer Experience

1st September 2021 | 9 AM - 11 AM NZST | Online

Optimising Public Sector Services & CX with Emerging Technologies

While organisations are already taking steps towards modernising the services they provide, investing in the correct technology is critical. Emerging technologies, like AI-powered chatbots are helping organisations provide
quicker resolutions and simplify the job of a customer service agent.

Join our complimentary Bots and the Future of Customer Service virtual event to look at how future-facing organisations are using Chatbots to enhance their CX, decrease costs, and increase revenues. The virtual event will explore latest trends, hear relevant case studies, examine what is working best, and provide key take-aways for you to share with your organisation.

View Agenda

Key Takeaways

A must-attend event for public sector organisations looking to:

Hear from pioneers in the industry that are helping to shape the future of

Learn new ways to effectively design your Customer Experience Strategy

Benchmark against Government Case Studies about how technology can be used to strengthen and facilitate communication

Your Expert Speakers

Jamie Crump
Director Business Planning,
Education New Zealand

Parma Nand
Department of Computer Science and Software Engineering,
Auckland University of Technology

Sonia Gerken
Communications and Marketing Manager,
Gore District Council

Nick Vaughn
Service Owner – Change Design and Delivery, Enterprise Services,
Inland Revenue Department

Tiffany Chui
Senior Project Manager, Provincial eHealth Delivery,
Provincial Health Services Authority Canada

Grant Hamel
Customer Services Manager,
Timaru District Council

Agenda at a glance

9:00 AM NZST
Welcome from PSN
9:10 AM NZST
Chair Opening
9:20 AM NZST
Government Keynote: Using new technology to build a stronger connection to the people you serve
9:35 AM NZST
Partner Session
9:50 AM NZST
Government Keynote: Balancing speed and personalisation in CX
10:05 AM NZST
Partner Session
10:20 AM NZST
Government Case Study: Utilising Bots to improve citizen experience
10:35 AM NZST
10:40 AM NZST
Panel Session: Points to consider – How to avoid the negative aspects of Bots and Automation
11:00 AM NZST
End of session


What's included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Register Now

Event Partners

Digital Government and CX Community Prospectus

Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey. 

Showcase your solutions today!

View the Prospectus

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.

Sign up for free