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Virtual Event: Workforce Mobility and Remote Service Management

Driving Operational Efficiency with Digital Technologies

Tuesday, 16 February 2021 09:00 AM- 11:00 AM AEDT

Agenda Overview:

Delivering timely and efficient civil services is a common goal across government.

In recent years, the private sector has developed sophisticated Field Services Management (FSM) technology which automates the administration of field operations through mobile systems. By utilising technology to tackle variables that would otherwise be logged, monitored and controlled by human labour, this technology eliminates the risk of human error and decreases logistical complexity.

Join us at the Public Sector Network’s complimentary ‘Workforce Mobility and Remote Service Management’ virtual event which will help government personnel realise the benefits of FSM technology in their organisation’s operations.

View Agenda

Key Takeaways:

Develop methods of mobile workforce management by
leveraging FSM technology and utilising ‘soft’ cloud infrastructure

Break the codependence between governance and ‘hard’ infrastructure by building an ‘elastic workforce’ who can deliver services efficiently across sites and times

Eliminate high-cost, labor intensive and time inefficient methods of service delivery, making staff increasingly available for higher value work

Drive operational efficiency by decreasing human error and managing the ever changing variables faced in day-to-day service delivery

Your Expert Speakers:

Simon Raybould

A/Director General of Transformation and Organisational Readiness
Service Canada

Kiersten Fishburn

Coordinator General – Planning Delivery UnitNSW Department of Planning, Industry and Environment

Fifi Spechler

Quality Assurance Manager
HealthShare NSW

Matt McDonald

Manager, City Services Strategy
City of Sydney

Cherie Hughes

Chief Operating Officer
Transport Canberra and City Services Directorate (TCCS)

Todd Clarke

Director City Services
Randwick City Council

Colin Fairweather

PSN Advisor & Former CIO (City of Melbourne)

Lachlan Johnson

Executive Manager, Construction Contracts and Operations
City of Port Phillip

Agenda Highlights:

09:00AM AEDT
Welcome from PSN
09:10AM AEDT
Chair Opening: Realising the benefits of FSM systems in government
09:20AM AEDT
Building the future, remembering the past: Harnessing new technologies to enhance remote service delivery
09:35AM AEDT
Fast tracking priority projects and service delivery through the Planning Delivery Unit (PDU)
09:50AM AEDT
Exploring how successful remote audit management can provide positive outcomes to patients
10:05AM AEDT
10:10AM AEDT
Addressing the primary obstacles faced in implementing FSM in local government
11:00AM AEDT
End of session


Complimentary To Attend

For Public Sector Only

Online Event


Event Partners

Interested in sponsoring? Contact our team by email (

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