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Local Government and Municipalities Roadshow

April 5 - 28, 2022
NSW | VIC | WA | NZ | QLD | SA

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Event Overview

Transforming to Meet the Demands of Tomorrow

As the closest tier of government to citizens, councils across the globe are facing a period of significant disruption. Whole-of- council transformation is crucial to tackle these issues and become future ready.

The 2022 Local Government Roadshow ANZ will delve into how we can further create modern, digitally enabled and citizen-centric councils in Australia and New Zealand. Across six major cities, each state specific program will showcase key projects, best- practice and insights to demonstrate how government can sustain their transformation trajectory beyond COVID.

Benefits of Attending

Understand how to build trust and provide a world-class
customer experience through digital transformation

Explore how emerging technology can provide new ways of engagement within your council

Learn how to empower your workforce to achieve whole-of- council transformation

See first-hand examples of how your peers have modernised processes and improved

Your Inspiring Speakers

Luke Harvey
Chief Digital Officer,
Blacktown City Council

Ben Taylor
Chief Executive Officer,
Wollondilly Shire Council

Monica Barone
Chief Executive Officer,
City of Sydney

Steven Head
General Manager,
Hornsby Shire Council

Laura Kendall
Director Customer and Corporate,
Willoughby City Council

Jennifer Bednar
Director, Customer and Business Transformation,
City of Casey

Mans Bassi
A/ Director Customer and Transformation,
City of Boroondara

Rosie McMahon
Manager, Organisation Design and Strategic Workforce Planning,
City of Greater Geelong

Kerry McGrath
General Manager Community,
City of Darebin

Tian Kotze
Chief Operating Officer,
City of Wanneroo

Liz Ledger
Chief Executive Officer,
Town of Claremont

Jemma Iles
People Experience & Transformation,
City of Cockburn

Joanne Abbiss
Chief Executive Officer,
City of Armadale

Virginia Miltrup
Executive Director, Community & Business Services,
City of Vincent

Abhinav Chopra
Chief Architect,
Hamilton City Council

Sue McLean
Chief Information Officer,
Greater Wellington Regional Council

Clive Manley
Chief Executive Officer,
Ruapehu District Council

Louise Miller
Chief Executive Officer,
Kaipara District Council

Neville Williams
Director, Customer, Community and Services,
Waikato Regional Council

Cath Drinkwater
Chief Information Officer,
City of Gold Coast

Sonia Cooper
A/ Chief Executive Officer,
Ipswich City Council

Glynn Henderson
Group Manager, Corporate Services,
Redland City Council

Mark Pitt
Chief Executive Officer,
South Burnett Regional Council

Emma Thomas
Chief Executive Officer,
Sunshine Coast Council

Lilly Bukva
Senior Manager, Community
Engagement and Experience,
City of Playford

Clare Mockler
Senior Manager, Community Chief Executive Officer,
City of Adelaide

Julia Grant
Director, Strategy and Engagement,
City of Onkaparinga

Peter Tsokas
Chief Executive Officer,
City of Unley

Chief Executive Officer,
City of Marion


Key Sessions

Approaching Digital Transformation Through the “People, Processes and Technology” Lens

  • Embracing innovative technologies to grow local economies and improve overall citizen experience
  • Enhancing the operational efficiency of your council to provide modern citizen- centric services
  • Streamlining council services through automation without losing the “human touch”
View Agenda

Improving Customer Experience Through Workforce Empowerment

  • Enabling employees with the skills required to sustain ongoing digital change
  • Supporting your workforce’s continued growth to provide a modern customer experience
  • Overcoming resistance to change and creating a culture that fosters change and innovation
View Agenda

Building a Dynamic, Adaptive and Resilient Council to Deliver Modern Citizen Services in a Changing World

  • How do you balance the needs of your customers with those of your workforce as well as broader organisational goals?
  • How do you ensure buy-in from all parties when embarking on your digital transformation journey?
  • How do you maintain flexibility when it comes to implementing organisational transformation?
  • What are your top tips when it comes to citizen-centric services in a pandemic and beyond?
View Agenda

Roundtable 1: Utilising Technology to Provide a Positive Experience for Both Employees and Customers

Roundtable 2: Personalising the Customer Experience to Empower Citizens and Build Trust

Roundtable 3: Enhance Operational Efficiency, Accountability and Transparency Within Local Government

Roundtable 4: Upskilling Your Workforce to Support Whole-of-Council Transformation

View Agenda

Your Registration

Live Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Register for your complimentary pass

What Your Peers Had to Say

“This was a great presentation, more of these events would be fantastic, I am greatly inspired by today’s session.”

Isaac Regional Council

“Exceeded expectations, loved the diversity of global speakers and topics covered.”

City of Perth

“The presentations were varied and engaging, enjoyed the experience sharing and the interactive poll.”

Rural City of Murray Bridge