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Digital Government and CX


March 8 - 18, 2022
NSW | VIC | QLD | ACT | SA | WA | NZ

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Event Overview

Driving access, inclusion and innovation across digital government

As we journey beyond COVID, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede.

Discover how to elevate digital services beyond the COVID standard by attending Public Sector Network’s complimentary Digital Government & CX Roadshow 2022. Across seven major cities, each state specific programme will showcase key projects, best practice and insights to demonstrate how government can sustain their digital transformation trajectory beyond COVID.

Benefits of Attending

Review and refine digital initiatives born in COVID-19, and further elevate such projects into improved phases of transformation

Develop digital access and inclusion strategies to ensure critical services are delivered to citizens of all backgrounds, geographies and abilities

Foster a greater trust of government by providing seamless, personalised and positive CX to citizens every time they engage with critical services

Uplift digital capability within your agency and drive a culture of innovation to promote continuous improvement of digital service design and delivery

Your Inspiring Speakers

William Murphy
Deputy Secretary, Customer, Delivery and Transformation
NSW Department of Customer Service

Gino Cavallaro
Executive Director Digital Transformation, Planning and Assessment
NSW Department of Planning, Industry and Environment

Gordon Dunsford
Chief Information & Technology Officer
NSW Police Force

Kirsty Hosea
Chief Delivery Officer

Yin Man
Director, Digital
Office of the Building Commissioner (NSW)

David Witherdin
Chief Executive Officer, Local Land Services
Department of Regional NSW

Louise Anderson
Chief Executive Officer
Court Services Victoria

Kate Barnes
Executive Director, Customer Experience
Solar Victoria (Department of Environment, Land, Water and Planning)

Andrew Larkin
CIO; Executive Director Information Technology Services
Department of Families, Fairness and Housing

Lisa Tepper
Deputy Chief Executive Officer
Digital Victoria (Department of Premier and Cabinet)

Dale Andrea
Chief Transport & Digital Technology
Department of Transport

Keith Leonard
Portfolio Director – Police, Fines & Crime Prevention, Technology Solutions
Department of Justice and Community Safety

Karen Jarman
Director Information and Digital Services
Department of Employment, Small Business and Training

Kellie Cave
a/Regional Director SEQ, Customer Services Branch
Department of Transport and Main Roads

Doug Smith
Deputy Commissioner, Strategy and Corporate Services
Queensland Police Service (QPS)

Charles McHardie
Deputy Chief Executive Officer, Transformation Projects
Services Australia

Paula Adamson
Deputy Director General, Customer Services
IP Australia

Kerryn Kovacevic
Chief Digital Officer (CDO)
Australian Department of Education, Skills and Employment

Steven Issa
Chief Digital Officer (CDO)
Australian Digital Health Agency

David Wong
Chief Information Officer
National Library of Australia

Simon Cleverley
A/g Assistant Secretary, Digital Health Branch
Australian Department of Health

Lois Boswell
Chief Executive
Department of Human Services

Troy Fountain
Manager Customer Services and Business Development, Planning & Land Use Services
Attorney-General’s Department

Jason Cattonar
Manager Development Assessment, Planning & Land Use Services
Attorney-General’s Department

Rita McPhail
Director, Customer and Transformation
South Australian Transport Authority (Department for Infrastructure and Transport)

Paul Goiak
Director, Information, Technology and Asset Services
Department for Innovation and Skills of Health

Alastair McDonald
Director, Strategy and Architecture
Digital Health SA

Alice Lawson
Director Customer Service Improvement
SA Housing Authority

Elise Vervetjes
General Manager, Information and Technology
Water Corporation

Damien Shepherd
Director State Records
State Records Office of Western Australia

David Etherton
Chief Executive Officer, Venues West; Independent Chair,
GovNext-ICT Program Governance Board (Department of Premier and Cabinet)

Lina Barbato
Director, Business and Corporate Services
ChemCentre WA

Nadia Webster
Manager Data and Insights
Wellington City Council

Yogesh Anand
Chief Technology Officer
Waka Kotahi NZ Transport Agency

Stuart Wakefield
Chief Digital Officer
Ministry of Education

Key Sessions

  • NSW: Digital by Default – Accelerating Transformation through NSW’s Digital Restart Fund (DRF)
  • VIC: Digital Victoria – Making it Easier for Business, Communities and Citizens to Connect with Government through Whole-of-government (WoG) Digital Transformation
  • QLD: DIGITAL1ST – Advancing Queensland’s Digital Future
  • ACT: Enhancing MyGov to Deliver Convenient and Efficient Services to Providers, Businesses and Families
  • SA: Modernising and Transforming Public Service Delivery in South Australia
  • WA: Digital Strategy 2021-2025 – Delivering Convenient, Smart and Secure Services for all Western Australians
  • NZ: Supporting Transformation to Build a Digital Public Service
View Agenda
  • NSW: Consolidating and Optimising Workflows to Enable Greater Collaboration between Government and Citizens
  • VIC: ‘Digital First’ – Consolidating Government Online Services to Deliver Seamless CX
  • QLD: Equipping Citizens with Fast and Flexible Access to Online Services
  • ACT: Digital Economy Strategy – Investing in Digital Skills and Capabilities to Transform Government Services
  • SA: Driving UX Enhancements Through Genuine Collaboration with Stakeholders
  • WA: ServiceWA – Making it Easier for Citizens to Connect with their State Government
  • NZ: Delivering Data-Informed Digital Services to Keep Citizens Stay Safe, Strong and Independent
View Agenda

Driving Collaboration and Coordination: Aligning Service Delivery across Jurisdictions to Provide Seamless CX to Citizens

  • Establishing a whole-of-government (WoG) vision for the future of digital service delivery, and identifying actions to achieve state-specific priorities
  • Facilitating collaboration between local, state and federal government agencies to streamline services and capitalise on each interaction with citizens
  • Fostering a culture of innovation to encourage outcomes-focused projects that maximise existing channels and infrastructure
  • Leveraging emerging technologies to enhance insights, deliver data-informed projects and move beyond the challenges of existing digital products
View Agenda

Roundtable 1: Personalising Digital Experiences to Engage and Empower Citizens

Roundtable 2: Mapping Citizen Life Journeys to Deliver Seamless CX

Roundtable 3: Digital Access and Inclusion: Realising the Benefits of Being Connected

Roundtable 4: Bots and the Future of CX – Exploring Opportunities for Technology-Enabled Service Delivery

View Agenda

Your Registration

Live Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Register for your complimentary pass

What Your Peers Had to Say

“A valuable source of ideas and methods used that could be applied across different agencies.”

Department of Justice

“The experience was positive and valuable and was great to hear what others are doing and problems they are having.”

Transport Safety Victoria

Positive experience and a good opportunity to share learnings, and to understand challenges in other sectors.”

Justice Health and Forensic Mental Health Network