Framing & Solving Problems with Human Centred Design

28 October and 4 November 2022 | 10:30 AM – 2:30 PM AEST | Online

Training Overview

Creating and Improving Physical & Digital Products and Services

As a Project Manager in the Public Sector you have to navigate a whole host of complexities: multiple stakeholders (often with conflicting interests), tight budgets, changing work environments and end-users with diverse needs.

Human-centred design (HCD) offers an antidote to address the complexity. Commonly used in design and management frameworks HCD enables you to develop solutions to problems by involving the human perspective in all steps of the problem-solving process.

Join this 8-hour training course that aims to provide time poor, public sector project managers with the tools to unlock better social outcomes and solve problems with Human Centred Design.

Learning  Outcomes

A bespoke program designed for public sector focused on actionable insights including: implementing a people first perspective; effective iteration and working visually; guiding convergent and divergent thinking

Learn with a renowned HCD expert and educator who has worked with government entities in Australia and overseas

Build a in-dept understanding of internal and external stakeholders with ethnographic research

Gaining an understanding of the HCD methodologies with a view of identifying the best combination for you, plus how to embed and scale HCD

Meet Your Facilitator

Denise Belling,
Human-Centered Design Facilitation, Training, Strategy & Consulting,

Denise is passionate about making meaningful things better through creating conditions, and being a catalyst for mindsets, behaviours and skills to achieve real world innovation through authentic empathy and diverse collaboration.

With a deep curiosity, continuous learning mindset, and real world pragmatism, Denise loves to help people and organisations to work better together through approaches that enable being real about what it means to be authentically and fallibly human, and facilitating the small things that can make big differences to communication and collaboration.

Key Sessions

Day 1 Module 1Day 1 Module 2 Day 2 Module 3Day 2 Module 4

Introducing Human Centred Design: What it is and isn’t

  • How to Get the Most Out of This Session – Participation Principles, Tech and Tools
  • An Introduction to Human Centred Design
  • It’s Not a Process! Frameworks & Tools for Working With Human-Centred Design

Exploring and Framing the ‘Right’ Problem/s

  • The Importance of Exploring the Problem With Your Team
  • Group Activity: Framing your problem and identifying the best HCD tool-kit to solve it

Achieving the Most Impactful Solutions

  • Mindsets, Power Dynamics and Biases
  • Uncovering Common Points of Failure and Strategies to Avoid Them

Making HCD a Part of Your Everyday Work and Life

  • How to Scale and Embed Human Centred Design in Your Organisation
  • Activity: Applying the HCD principles learned today to solve their chose problem

Your  Registration

Early Bird 1

*Only 8 tickets available


per person + GST

Final Price


per person + GST