Online Training DSJ Q2: Enhancing Leadership Skills in Australia’s Frontline Emergency Services 2022 AU

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Enhancing Leadership Skills in Australia’s Frontline Emergency Services

Wednesday, 10 & 17 August 2022 | 10am – 2pm AEDT | Online

Training Overview

Effective Decision Making, Communication and Managing Employee Wellbeing

The last few years has seen major upheaval for Australia’s frontline emergency services staff. As they battle redefined job roles, uncertainty, public expectation and fatigue, effective leadership is more important than ever. People management in the face of a global pandemic in any industry has been challenging, but in emergency services the importance of team cohesiveness, employee wellbeing, clear communication and supportive leadership remain key to staff continuing to do their job effectively.

To overcome these challenges, join us at the Q2 Training: Enhancing Leadership Skills in Australia’s Frontline Emergency Services.  Through an innovative mix of lecture-style presentations, interactive group exercises and expert feedback, participants will evaluate the needs of their team and examine their leadership style to advance and hone their decision-making skills and management style.

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Learning  Outcomes

Leave with a better understanding of the latest
methods and techniques to manage frontline staff in the face of new challenges. incident response

Walk away with more confidence in your decision making skills and leadership style through constructive
feedback and in-depth group discussions

Explore the latest methods in effective leadership and
decision making while Learning ways to support employee’s wellbeing & aid in combating fatigue

Put theory into action by working in groups to evaluate
management styles and communication techniques and receive constructive, real-time feedback

Meet Your Facilitator

Jamie has provided service to the public of NSW for nearly 40 years,
all of which have been served within the Emergency Services. He
commenced as a front-line ambulance officer and has risen through the
ranks from an Operational Superintendent to the Senior Leadership team
in NSW Ambulance as the Assistant Commissioner and Director of NSW
Ambulance’s Control Division.

As an accomplished leader in the emergency management sector, Jamie
has experienced all the highs and lows that a career spanning this long
provides. He is an exceptional senior manager, motivator, and problem
solver, having undertaken roles across a variety of areas and situations
from major operational incidents such as storm events in Newcastle, to
running major transformational projects.

He has exceptional knowledge of emergency operations, and has
undertaken significant operational reform and change management.
Additionally, Jamie has considerable people management skills
including significant work within the industrial relations and workforce
management area. He has experience working with all levels of
government on both operational and strategic matters.

Key Sessions

Module 1Module 2Module 3

What is Effective Leadership?

  • What Makes a Good Leader?
  • Leading in an Emergency and Under Complex Conditions
  • Breakout Activity – Group Discussion: Experiences that have Impacted your Leadership Style

Balancing Employee Wellbeing with Effective Performance

  • Shifting Expectations of Frontline Responders
  • How to Lead an Effective Team
  • Breakout Activity – Create a brief of Two Key Changes that Would Improve your Methods of Communication

Leadership – Efficient, Supportive and Decisive through a Group Project

  • Project Brief – Latest strategies to improve leadership in frontline response
  • Project Application – Develop a report to share with organisational leaders on how these changes could impact positively on frontline staff
  • Project Presentation – Discuss the two techniques you could implement to positively impact leadership in your organisation
  • Project Review – Evaluation and Feedback

Your Registration


Early Bird 2

ends COB 24
June 2022

$795

per person + GST

Final Price

ends COB 10
August 2022

$995

per person + GST