Embedding a seamless experience across channels to connect & engage
The need for Government to engage citizens and tie together multiple channels is the next step in developing trust, building fast and effective communication and creating a seamless experience when engaging with its services.
With citizen engagement front of mind for the public sector in its quest to remain relevant, connected and to deliver a seamless and stellar service to its citizens, the emphasis and effort is now even more heightened in the face of COVID-19.
The Public Sector Network’s “Multi-Channel Engagement” Virtual Event provides the platform for collaboration, helping participants share and understand the evolving landscape and harness the power of multi-channel service.
A must-attend event for public sector organisations looking to:
Build a truly participatory multi-channel citizen engagement strategy to improve experience
Understand the most beneficial tools/methods in improving engagement and service
Learn how others are leveraging data and insights to create multi-channel satisfaction
Your Expert Speakers
Chair: Stephanie Salter,
Director – Transport Digital Accelerator, Customer
Strategy and Technology,
Transport for NSW
Executive Director, Digital, Design & Innovation,
Department of Premier & Cabinet Victoria
Director & Government Sector Lead
– Automation, Data & AI,
General Manager, Digital Innovation and Client Development,
Director, Digital Transformation,
Principle Digital Strategist,
Chief Operating Officer,
Executive Director, Digital & Customer Communications,
Department of Environment, Land, Water & Planning
Agenda at a glance
What's included in your registration:
Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Digital Government and CX Community Prospectus
Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey.
Showcase your solutions today!