Creating an effective multi-channel customer experience is paramount if Councils are to deliver satisfying and relevant services to citizens.
Understanding the most beneficial aspects of technology, data, insights, people, process design, and service delivery need to be tied together to create a holistic and effective approach to sustainable transformation and deliver relevant experiences.
Join us at the Public Sector Network’s complimentary ‘Improving CX & Engagement in Local Government’ virtual event and explore fresh ideas and proven strategies to improve CX in a post-COVID-19 world and meet ever-growing citizen expectations and tailor them as per their needs.
Discover how other regions are keeping up with growing customer expectations and demands
Learn how to adapt your customer experience strategy to a growing and changing population and city
Identify how to most effectively centre your operations around the citizen/customer at when planning, designing, and delivering services
Leverage the experience of other Councils to help further your CX and engagement agenda
Your Expert Speakers:
City of Los Angeles (USA)
City Of Stonnington
Northern Beaches Council
Brisbane City Council
City of Kitchener (Canada)