Innovate NSW

Part of the Public Sector Innovation Series

Tuesday, 30 March 2021 | Sydney

Event overview

Behind every great innovation is an unmet need that someone has taken the care and the curiosity to find.

When the public sector focuses on innovation the game changes completely. It becomes one of constant learning, changing and growth. Teams collaborate, try new things and recognise challenges as opportunities to learn.

Take the recent crisis. The last year has truly highlighted how capable NSW public leaders are at remaining resilient as they have learnt, adapted and progressed the state through testing times.

So how might we continue to empower and enable our leaders to work in more innovative ways so that they can face the complex challenges in the public sector? Let’s start by sharing more with each other.

Join us at Innovate NSW, as part of the Public Sector Innovation Series in partnership with Ernst & Young, which returns this March in a unique hybrid form – taking place both in person and virtually. The event will bring together the best minds from across the state as they highlight stories of all the good work happening across NSW and the steps being taken to drive holistic innovation for a unified government.

Key takeaways

Advance whole of NSW government priorities by facilitating interdepartmental collaboration and knowledge sharing to inspire holistic innovation

Remain citizen-centric in program design and delivery by leveraging accessible and user-friendly digital services, technology and data analytics

Facilitate the coexistence of digital infrastructure and ‘soft’ skills by enabling a digitally competent workforce

Optimise systems of work through digitisation, automation and tailor-made IT ecosystems

Maximise design processes and solve ‘enduring issues’ through design thinking, scenario planning and outcomes-based approaches

Increase workforce engagement by prioritising wellbeing and establishing feedback loops to improve employee experience, recruitment and retention

Speaker Line-up

Hon Victor Dominello MP

Minister for Customer Service
Department of Customer Service

Kiersten Fishburn

Coordinator General, Planning Delivery Unit
NSW Department of Planning, Industry and Environment

Tania Orr

Program Director Fast Rail
Transport for NSW

Karl Hoods

Chief Digital and Information Officer
Department for Business, Energy and Industrial Strategy (BEIS)

Sarah Cruickshank

Deputy Secretary Transformation
NSW Department of Premier and Cabinet

Sally Anne Friedlander

Deputy Secretary People, Performance and Culture
NSW Department of Planning, Industry and Environment

Simone Walker

Deputy Secretary, Strategy, Policy and Commissioning
NSW Department of Communities and Justice

Samara Dobbins

Chief People Officer
NSW Department of Premier and Cabinet

Amy Brown

Deputy Secretary Strategy & Delivery
NSW Department of Premier and Cabinet

Mike Price

Director Digital Transformation & CIO
Parliament of NSW

Dr Ian Opperman

Chief Data Scientist
NSW Department of Customer Service

Charles McHardy Deputy Chief Executive Officer Transformation Projects Services Australia

Georgina Harrisson

Group Deputy Secretary, School Improvement and Education Reform
NSW Department of Education

Damon Rees

Chief Executive Officer
Service NSW

Sam Nielsen

Director, Performance and Insights
NSW Public Service Commission

Joost de Kock

Deputy Secretary, Customer Strategy & Technology
Transport for NSW

Angela McIlwain

Director, Outcome Budgeting & Legislation Reform
NSW Treasury

William Murphy

Deputy Secretary Customer, Delivery and Transformation
NSW Department of Customer Service

Agenda at a glance

Welcome from NSW Government and Public Sector Network

9.00am – 9:10am 

The Public Sector Network will open the event and provide general event information as well as our aims and purpose as an organisation.

Welcome from the Chair

9.10am – 9:20am 

The conference chair will run through general housekeeping and provide a snapshot of the industry from their unique vantage point.

Ministerial Address

9:20am – 9:30 am

An overview of the NSW Government’s digital agenda for 2021 from the Hon Victor Dominello MP, Minister for Customer Service, Parliament of NSW

Morning Sessions

9:30 – 10:40 am

Join together for concluding keynotes, panel discussions and partner sessions as part of the main plenary

Morning Tea

10:40 – 11:10am

Break for morning tea

Concurrent Streams 

11:10 – 12:35 pm

Your choice of either the ‘Technology’ or ‘People’ stream


12:35 – 1:25 pm

Break for lunch

Concurrent Streams 

1:35 – 3:00 pm

Your choice of either the ‘Data’ or ‘Process’ stream

Coffee Break

3:10 – 3:30 pm

Break for coffee

Afternoon Sessions

3:10 – 4:40 pm

Join together for concluding keynotes, panel discussions and partner sessions as part of the main plenary

The quality of the speakers werefirst class; very informative and thought provoking.

Australian Bureau of Statistics

Really good mix of industry/business specialists giving a very balanced view of the benefits of moving into digitally-based systems.

Department of Transport and Main Roads

A diverse range of opinions with similar outcomes to achieve value for money during
this health pandemic period moving forward - Resilience and Resolution....biggest take away.

ACT Government

The event provided a great opportunity for networking and we were well promoted as a sponsor.

Mainline Solutions

Credible and professionally run, good audience, great location.

Vendor Panel


Complimentary to attend for any public sector employees

What’s included:

– Attendance to plenary and stream sessions
– Networking opportunities
– Access to archive of on demand content

Event Partners

Lead Chair

Platinum Partners

Gold Partners

Silver Partners

SME Partners

Exhibition Partner