Government Digital Insights USA
Summer Edition
Thursday, October 27, 2022 | 12pm – 2:35pm ET | Online
Event Overview
Recentering Service Delivery on the Citizen. Our daily lives have gone digital. We can purchase goods and services, apply for employment, and even interact with healthcare professionals—all with a phone or computer. This offers governments an historic moment to leverage today’s technology to provide integral services and enable a dialogue with citizens.
How can government leaders best innovate despite limited resources?
What best practices will bring government firmly into the 21st century
when it comes to services provided and delivered and what types of public private partnerships can help address citizen and resident needs?
Public Sector Network’s Government Digital Insights Summer Edition
virtual event will bring together public sector thought leaders as they
share the innovative digital government projects and ideas that have
transformed their communities and explain key action items that will
enable you to do the same. Join the conversation, you won’t want to miss this!
Benefits of Attending
Last Editions Inspiring Speakers
SUZANNE PAULEY
Director
eMichigan
COBY WILLIAMS
Principal
New Reach Community
Consulting
JOE LEE
Acting Secretary
Pennsylvania Department
of General Services (DGS)
PATRICK MCCORMICK
CIO
City of Cambridge (MA)
COUNCILWOMAN MEEKA
OWENS
City of Cincinnati, OH
Previous Key Sessions
Revamping a 20-year-old State Web System
Not all government websites are created equal. Join Suzanne Pauley as she shares the ins and outs of how the Department of Technology, Management and Budget planned, coordinated, and undertook one of the most ambitious website overhauls – and how increased web traffic during the pandemic accelerated that work
How To Roll Out a Bot Successfully
Government agencies everywhere want to enhance services via automation. This session will highlight success stories and teach you how your organization can implement chat bot functionality with ease
How to Cultivate a Public-Private Partnership that Benefits All
Join this session for an illuminating view into how one city has leveraged public-private partnerships to further enhance digital inclusion while leveraging market forces for win-win solutions.
Measuring Citizen Experience Satisfaction to Maximize Service Impact
The best way to deliver impactful services is by co-creation with those you serve. Learn why your agency should be continually evaluating the methods and modes it’s using, and find best practices for soliciting and incorporating citizen feedback into your agency’s service delivery design
