”We can all do our things in siloes and in many ways we can do good things in a silo. But to do great things, to do legacy pieces that truly put the citizen at the heart of everything we do, it requires a whole of government collaboration. When you land a project like that, you know you’ve climbed Everest rather than just your local mountain.The Hon. Victor Dominello, MP for Customer Service, NSW Government
Agenda at a Glance
- Main Stage: Plenary
- Stream 1: Digital
- Stream 2: Data
- Stream 3: ICT Infrastructure
- Stream 4: Smart Places
The NSW government are world leaders in citizen-centric digital transformation, boasting an array of programs that support their whole-of-government customer service strategy.
By showcasing new and upcoming initiatives across portfolios, Digital.NSW’s Plenary sessions will explore how digital innovation is shaping the future of NSW government.
Digital reform plays a critical role in improved service delivery across NSW government.
Emerging technologies and digitalised processes have made it easier for citizens to engage with
government, improving access and inclusion. By driving further front and back-end digital transformation, the Digital stream will showcase how government can continue leveraging emerging technologies to create world-leading, citizen-centric services.
Data must be utilised to inform decision making and deliver better outcomes to communities.
Furthermore, the safe and secure sharing of information encourages collaboration between agencies,
supporting better customer service, policy development, responsiveness and innovation. By focusing
on privacy, accountability and transparency, the Data stream will explore how government can share
information to improve service design and delivery.
Innovation in ICT infrastructure is helping to optimise business functions across NSW government.
Emerging technologies can enable the redesign of ineffective processes and drive increased productivity across corporate operations. Join the ICT Infrastructure stream to explore how advancements across cloud, cybersecurity, digital identity and IT are optimising business processes across NSW government.
Smart Places create a better quality of life for citizens by using technology and information to open up economic, social and cultural opportunities.
By embedding technology in places, government can empower citizens to improve the productivity,
liveability and resilience of their communities. The Smart Places stream will explore how a range of agencies are using place-based technologies to build the future cities of NSW.design and delivery.
View the agenda for the full speaker lineup, sessions and event timeline
What Your Peers Think
“It was great to hear what's going on in the digital space in NSW government - some surprising and encouraging insights.”Transport for NSW
“As a new member of the SA Government, looking to become more ''digital'', it has been extremely valuable to see what has been achieved,”SA Government
“Yes, it was interesting to hear about innovative initiatives happening in different departments.”Department of Education
“Thank you for organising this event, it has been an excellent showcase.”Department of Tourism, Innovation and Sport
For sponsorship, speaker, government or registration enquiries contact our team. Click on their image for contact details.