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2021 digital.nsw Showcase

Hybrid | 23 – 24 November

Streaming live 9:00am – 4:00pm AEDT

Register now
Inspiring Speakers
Interactive Discussions
Government Case Studies

Driving growth and delivering improved outcomes for NSW

Last year’s digital.nsw Virtual Showcase 2020 showcased how Beyond Digital enabled the NSW public service to deliver agile and responsive services throughout the pandemic. Indeed, the ongoing health crisis has sustained NSW government’s focus on Digital – not only to support COVID-response across health and essential services, but also enable economic recovery by driving growth and delivering improved outcomes for NSW.

This year, the digital.nsw Showcase will be in a unique hybrid format to showcase how the NSW Government continues to move ‘beyond digital’ to improve CX and services for the people of NSW. It will also mark the debut of the Beyond Digital 2.0 strategy, which provides a framework by which the NSW public service can continue to continues to collaborate, ideate and innovate throughout everchanging conditions.

The event will centre on 4 key themes, including:

Smart Places

We can all do our things in siloes and in many ways we can do good things in a silo. But to do great things, to do legacy pieces that truly put the citizen at the heart of everything we do, it requires a whole of government collaboration. When you land a project like that, you know you’ve climbed Everest rather than just your local mountain.

The Hon. Victor Dominello, MP for Customer Service, NSW Government

Curated Schedules

The NSW government are world leaders in citizen-centric digital transformation, boasting an array of programs that support their whole-of-government customer service strategy.

By showcasing new and upcoming initiatives across portfolios, Digital.NSW’s Plenary sessions will explore how digital innovation is shaping the future of NSW government.

Hon Victor Dominello MP

NSW Department of Customer Service

Greg Wells

NSW Department of Customer Service

Michelle Price


Daniel Hunter

Business NSW

Mark Lenzner

NSW Department of Customer Service

Emma Hogan

NSW Department of Customer Service

Amy Brown

Investment NSW

Rachel Maiden

NSW Department of Customer Service

Kathrina Lo

NSW Public Service Commission

Mark Howard

NSW Department of Customer Service

Greg Alchin

Service NSW

Marc Airo-Farulla


Dr Kate Harrington

NSW Department of Customer Service

Katarina Ruszczyk

Beam Ideation

Chris Fechner

Digital Transformation Agency (DTA)

Barry Dietrich


Gisele Kapterian


Ben Davis


Simon Xistouris


Silvia Pfeiffer


Ashley Neale


Digital reform plays a critical role in improved service delivery across NSW government.

Emerging technologies and digitalised processes have made it easier for citizens to engage with
government, improving access and inclusion. By driving further front and back-end digital transformation, the Digital stream will showcase how government can continue leveraging emerging technologies to create world-leading, citizen-centric services.

Amanda Ianna

NSW Registry of Births, Deaths & Marriages

Lewis Clarke

Transport for NSW

Kylie De Courteney

NSW Telco Authority

Geetu Sandhu


Rahul Dutta

Service NSW

Helen Palmer

Investment NSW

John Mackenney


Peter Meralas

New Relic

Nick Rodwell

NSW Department of Customer Service

Carmen Michael

NSW Department of Education

Anis Rehman


Data must be utilised to inform decision making and deliver better outcomes to communities.

Furthermore, the safe and secure sharing of information encourages collaboration between agencies,
supporting better customer service, policy development, responsiveness and innovation. By focusing
on privacy, accountability and transparency, the Data stream will explore how government can share
information to improve service design and delivery.

Scott Johnston

Revenue NSW

Simon Herbert

NSW Department of Customer Service

Rose Webb

NSW Department of Customer Service

Adam Oaten


Renault Phong

Department of Regional NSW

Kate Carruthers

University of New South Wales

Sharon Smith

NSW Health

Theresa Anderson

Connecting Stones Consulting and University of Illinois at Urbana-Champaign

Minh Nguyen


Jolyon Keegan


Innovation in ICT infrastructure is helping to optimise business functions across NSW government.

Emerging technologies can enable the redesign of ineffective processes and drive increased productivity across corporate operations. Join the ICT Infrastructure stream to explore how advancements across cloud, cybersecurity, digital identity and IT are optimising business processes across NSW government.

Simon Geraghty

NSW Department of Customer Service

Tony Chapman

NSW Department of Customer Service

Glenn Lewis

NSW Department of Customer Service

Sandie Matthews

NSW Department of Education

Richard Taggart

Sydney Local Health District (SLHD), NSW Health

Suneetha Bodduluri

Service NSW

Rochelle Thorne

Public Sector Network

Chris Ellis


Jim Duffy

Legal Aid NSW

Smart Places create a better quality of life for citizens by using technology and information to open up economic, social and cultural opportunities.

By embedding technology in places, government can empower citizens to improve the productivity,
liveability and resilience of their communities. The Smart Places stream will explore how a range of agencies are using place-based technologies to build the future cities of and delivery.

David Chandler OAM

Office of the NSW Building Commissioner

Brett Newman

City of Parramatta

Shona Porter

Cumberland City Council

Simon Hunter

NSW Department of Planning, Industry and Environment

Kerrie Burgess

NSW Department of Customer Service

Yin Man

Office of the NSW Building Commissioner

Katherine Larish

Public Sector Network

Pat Devlin

Aruba, a Hewlett Packard Enterprise company

View the agenda for the full speaker lineup, sessions and event timeline

What Your Peers Think

It was great to hear what's going on in the digital space in NSW government - some surprising and encouraging insights.

Transport for NSW

As a new member of the SA Government, looking to become more ''digital'', it has been extremely valuable to see what has been achieved,

SA Government

Yes, it was interesting to hear about innovative initiatives happening in different departments.

Department of Education

Thank you for organising this event, it has been an excellent showcase.

Department of Tourism, Innovation and Sport

Event Location

Your Team

For sponsorship, speaker, government or registration enquiries contact our team. Click on their image for contact details.

Leeann Aldana

Speaker Enquiries

Louis Tan

Registration Enquiries

Melanie Curren

Government Enquiries

Rhea Kamath

Media Enquiries

Kai Guderjahn

Sponsorship Enquiries

Jess Swinnerton

Expo Enquiries

Relive the Big Moments from 2020

Past Partners