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Wednesday, 24 November 2021

Royal Randwick, Sydney


Expression of Interest
Expert Insight Theatres
Inspiring Speakers
Hours of Dedicated Networking Breaks

Collaborate, ideate and innovate beyond digital

At the end of 2019, Digital.NSW released Beyond Digital; a bold customer and digital strategy for the citizens of NSW. Outlining six key customer commitments, the Beyond Digital strategy combined holistic policy and community consultation to deliver outcomes-focused services across NSW.

Last year’s Digital.NSW Virtual Showcase 2020 showcased how Beyond Digital helped the NSW public service to deliver agile and responsive services throughout the pandemic. This year, the Digital.NSW Showcase returns to an in-person format to showcase how the NSW Government continue to move ‘beyond digital’ to improve CX and services. Throughout everchanging conditions and uncertain futures, the NSW public service continues to collaborate, ideate and innovate services for their citizens.

The event will centre on 4 key themes, including:

Smart Places

We can all do our things in siloes and in many ways we can do good things in a silo. But to do great things, to do legacy pieces that truly put the citizen at the heart of everything we do, it requires a whole of government collaboration. When you land a project like that, you know you’ve climbed Everest rather than just your local mountain.

The Hon. Victor Dominello, MP for Customer Service, NSW Government

Agenda at a Glance

Curated Schedules

The NSW government are world leaders in citizen-centric digital transformation, boasting an array of programs that support their whole-of-government customer service strategy.

By showcasing new and upcoming initiatives across portfolios, Digital.NSW’s Plenary sessions will explore how digital innovation is shaping the future of NSW government.

Digital reform plays a critical role in improved service delivery across NSW government.

Emerging technologies and digitalised processes have made it easier for citizens to engage with
government, improving access and inclusion. By driving further front and back-end digital transformation, the Digital stream will showcase how government can continue leveraging emerging technologies to create world-leading, citizen-centric services.

Data must be utilised to inform decision making and deliver better outcomes to communities.

Furthermore, the safe and secure sharing of information encourages collaboration between agencies,
supporting better customer service, policy development, responsiveness and innovation. By focusing
on privacy, accountability and transparency, the Data stream will explore how government can share
information to improve service design and delivery.

Innovation in ICT infrastructure is helping to optimise business functions across NSW government.

Emerging technologies can enable the redesign of ineffective processes and drive increased productivity across corporate operations. Join the ICT Infrastructure stream to explore how advancements across cloud, cybersecurity, digital identity and IT are optimising business processes across NSW government.

Smart Places create a better quality of life for citizens by using technology and information to open up economic, social and cultural opportunities.

By embedding technology in places, government can empower citizens to improve the productivity,
liveability and resilience of their communities. The Smart Places stream will explore how a range of agencies are using place-based technologies to build the future cities of and delivery.

View the agenda for the full speaker lineup, sessions and event timeline

What Your Peers Think

It was great to hear what's going on in the digital space in NSW government - some surprising and encouraging insights.

Transport for NSW

As a new member of the SA Government, looking to become more ''digital'', it has been extremely valuable to see what has been achieved,

SA Government

Yes, it was interesting to hear about innovative initiatives happening in different departments.

Department of Education

Thank you for organising this event, it has been an excellent showcase.

Department of Tourism, Innovation and Sport

Event Location

Your Team

For sponsorship, speaker, government or registration enquiries contact our team. Click on their image for contact details.

Leeann Aldana

Speaker enquiries

ANZ Operations Manager, Public Sector Network:

Louis Tan

Registration enquiries

Registration & Community Liaison, Public Sector Network:

Melanie Curren

Government enquiries

Manager, Department of Customer Services:

Rhea Kamath

Media enquiries

ANZ Marketing Director, Public Sector Network:

Kai Guderjahn

Sponsorship enquiries

Sales Director, Public Sector Network:

Jess Swinnerton

Expo enquiries

Senior Event Manager, Public Sector Network.:

Relive the Big Moments from 2020

Past Partners