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Digital.NSW Virtual Showcase 2020

Beyond Digital

Streaming Live on 24th – 25th November 2020

Coming to you LIVE & ONLINE over two BIG days!

Live Sessions

Event Overview

The Digital.NSW Showcase has grown to become the largest – and most important – meeting of government leaders. While we can’t meet in person this year, we will be bringing you a live streamed event experience over two big days that you won’t forget!

Almost three years ago, the NSW Digital Government Strategy set out a bold vision: services which are digital by default, co-designed with customers and put data at the heart of decision making.

This year our virtual program will focus on the “Beyond Digital” strategy, which reflects the reality that the biggest opportunities to improve customer service do not just better utilise technology, but go beyond: like adopting a whole-of-government view of service delivery, driving a culture of continuous improvement, or setting the strong security and privacy foundations to allow effective use of emerging technologies like Artificial Intelligence.

Agenda at a glance

Opening Day Plenary

Tuesday, 24 November | 9.00am – 12.00pm AEDT

The Strategy session will take a look at the challenges and opportunities faced by a range of agencies and departments across the NSW Government. It will provide attendees with insights into the current focus and future directions being taken to aid the recovery and restoration efforts in our State.

Stream 1: Customer at the Centre

Wednesday, 25 November | 9.00am – 11.30am AEDT

The future of government in NSW is one in which customers are at the centre of everything we do. It’s a future in which services are easy to use, trusted and accessed easily across multiple-channels of the customer’s choosing.

Stream 2: Deliver Better Frontline Technology

Wednesday, 25 November | 9.00am – 11.30am AEDT

Anything we invest in now, needs to be re-usable. That means utilising common sources of data and optimising our use of the cloud, platforms and software- as-a-service technologies and it means always providing secure and trusted digital platforms and ways of interacting with our services.

Stream 3: ICT & Digital Sourcing

Wednesday, 25 November | 1.30pm – 4.05pm AEDT

The ICT & Digital Sourcing stream will look at how NSW government can bring a sound economic and strategic approach to develop effective levers and policy settings in government procurement. The stream will also look at the development and implementation of ICT procurement reform across government to achieve savings, efficiencies and better value and to drive innovation for the NSW Government.

Stream 4: Engage the use of Data Insights

Wednesday, 25 November | 1.30pm – 4.05pm AEDT

NSW aim to improve services by using insights and real time feedback from customers. By making customer-driven decisions, we can create services that directly meet customer needs. To do this, we need to build services by engaging with our customers into everything we do. Then we can make decisions with them, not for them.

Speaker Line-up

The Hon. Victor Dominello

Minister for Customer Service

Emma Hogan

Department of Customer Service

Zoran Bolevich

Chief Executive eHealth NSW &Chief Information OfficerNSW Health

Greg Wells

Deputy Secretary, Digital.NSW
Department of Customer Service

Kathrina Lo

NSW Public Service Commission

Elizabeth Koff

NSW Health

Rodd Staples

Transport for NSW

Aidan Tudehope

Managing Director - Government & Hosting Group
Macquarie Telecom Group

Steven Worrall

Managing Director

Sanjay Sridher

NSW Government Leader,

David Oakley

Vice President and Managing Director, Australia and New Zealand,ServiceNow

Damon Rees

Chief Executive Officer
Service NSW

Felicity Cox

Executive Director, Customer Experience Unit
Department of Customer Service

Mark Howard

Executive Director ICT/Digital Investment and Assurance
Department of Customer Service

Michael Woodhouse

Executive Director, Strategy, Reform and Support
Department of Communities and Justice

Matthew Purcell

Sales Director,

Amanda Ianna

Registrar at the NSW Registry of Births, Deaths & Marriages,
Department of Customer Service

Jonathan Bourke

Technical Director,

David Julia

Director,VMware Pivotal Labs Sydney, VMware

Tina De Lorenzo

Director, Personal Transactions,
Service NSW - Digital & Middle Office

Naman Joshi

Senior Sales Engineering Manager

Amjad Sigqi

Associate Director,VMware Pivotal Labs Sydney, VMware

Ian Oppermann

Chief Data Scientist,
Department of Customer Service

Simon Herbert

Executive Director, Data, Insights and InnovationDepartment of Customer Service

Bruce Thompson

Executive Director, Spatial Services,
Department of Customer Service

Jessica Stewart

Executive Director, FACS Insights, Analysis and Research
Department of Communties & Justice

Fang Chen

Executive Director Data Science,
University of Technology Sydney (UTS) and Executive Director
UTS Data Science Institute

Hugh Durrant-Whyte

NSW Chief Scientist and Engineer
Department of Planning, Industry and Environment

Kate Hanrrington

Acting Assistant Commissioner, Performance & Analytics Division,
NSW Public Service Commission

Chris Atkins

Vice President, Digital Government Transformation,

Robert Whickham

Vice President Strategy & Growth,
Tableau APC, Salesforce

Jeremy Blainey

Customer Success,
Tableau, HQ

Graham Pearman

Principal Data Governance Consultant,Billigence

Tony Chapman

NSW Chief Cyber Security Officer, Executive Director, Cyber Security NSW,Department of Customer Service

Simon Geraghty

Executive Director, Government Technology Platform
Department of Customer Service

Kylie De Courteney

Managing Director
NSW Telco Authority

Dave Glover

Chief Digital Information Officer (CDIO), Chief Information Office,
Department of Planning, Industry and Environment

Gordon Dunsford

Chief Information Officer
NSW Police

Sandie Matthews

Chief Information Officer,
Department of Premier and Cabinet

Toby Knight

Senior Solutions Architect
New Relic

Chris Pickett

Senior Director, Enterprise Security, Asia Pacific

Ean Evans


Mark Lenzner

Executive Director, ICT/Digital Sourcing
Department of Customer Service

Brad Kane

Management Procurement Analytics
NSW Department of Planning, Industry and Environment

Andrew Pedrazzini

Health Grade Enterprise Network
eHealth NSW

Rebecca Fox

Deputy Secretary Procurement ReformNSW Treasury

Delia Webb

Intelligent Procurement Specialist

Daniel Hunter

Deputy Secretary, Finance and Asset Management and Chief Financial Officer
NSW Ministry of Health

Phil Gardner

Deputy Secretary, Commercial Group
NSW Treasury

Guy Simons

Government Solutions Executive

Simon Officer

Public Sector Advisor

Join the Conversation





Excellent informative event!

Northern Beaches Council

Good platform for all likeminded professionals to share and learn.

Roads and Maritime Services

The quality of speakers was exceptional this year. I gained a lot of insight an useable information about Digital government.

eHealth NSW

Wonderful insights and a fantastic learning experience!

Department of Education NSW

It was a well organised event with a lot of inspiring speakers and presented a great opportunity to interact with the suppliers.

NSW Procurement

Register to Attend

Complimentary attendance to live online event

(Plenary Session, 1 AM Stream and 1 PM Stream)

Registrations Include:

Live Polling

Live Q&A

Interactive Audience Group Chat

Library of Resources & How to Videos available online via live event portal

Access to all presentations on-demand after the event on PSN TV

Event Partners

Diamond Partner

Platinum Partner

Gold Partner

Silver Partner

Bronze (SME) Partner

Lunch Partner

Coffee Cart Partner

Media Partner

Event Contacts

For sponsorship enquiries:

For speaker & logistics enquiries:

For government enquiries:

For delegate enquiries:

Kai Guderjahn

Sales Director,
Public Sector Network

Leeann Aldana

ANZ Operations Director,
Public Sector Network

Melanie Curran

Digital.NSW Showcase Event Manager,
Department of Customer Services

Louis Tan

Registration & Community Liaison,
Public Sector Network