Digital.NSW Showcase 2020

Tuesday, 24 November 2020
Royal Randwick Racecourse, Sydney
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The largest – and official – gathering of NSW public servants


Agenda Overview

Driving the future of digital government – collaborative, innovative, trustworthy and citizen-driven – the Digital.NSW Showcase takes a new perspective on “digital” in November 2020, focusing on the tools and techniques behind an effective digital government strategy.

Meet international digital leaders, government experts and industry professionals addressing the most important policies, management and leadership issues for the future of digital government and the role of the public-sector CIO.

Learn how to harness the power of ICT as-a-service to deliver cost efficiencies, standardise service delivery, and reduce operational risk at an event designed to introduce federal, state and local government leaders to our digital marketplace.

Specifically the program will address the following streams:


Put customer at the centre

The future of government in NSW is one in which customers are at the centre of everything we do. It’s a future in which services are easy to use, trusted and accessed easily across multiple-channels of the customer’s choosing.

  1. Making it easier for customers to access services
  2. Making it easier to do business in NSW
  3. Designing services based on customer journeys
  4. Enhancing confidence in government services

Engage and use data insights

NSW aim to improve services by using insights and real time feedback from customers. By making customer-driven decisions, we can create services that directly meet customer needs. To do this, we need to build services by engaging with our customers into everything we do. Then we can make decisions with them, not for them. Sessions will include:

  1. Ensuring our customers can meaningfully engage with us and contribute to decision-making.
  2. Streamlining and simplify our message to customers.
  3. Creating services and communications based on customer needs using data and behavioural insights.
  4. Providing greater transparency to our customers.

Deliver better frontline technology

Anything we invest in now, needs to be re-usable. That means utilising common sources of data and optimising our use of the cloud, platforms and software-as-a-service technologies. And it means always providing secure and trusted digital platforms and ways of interacting with our services.

  1. Building once and reuse common digital platforms, architecture and services across the NSW Government and public sector.
  2. Working to improve connectivity to communities in regional NSW.
  3. Modernising legacy solutions to support essential front-line services (e.g. police, transport, emergency service, health, education).
  4. Exploring digital as an alternative to infrastructure. NSW Government Is committed to building capability across the sector and investing for better customer outcomes.

ICT & digital sourcing

The ICT & Digital Sourcing stream will look at how NSW government can bring a sound economic and strategic approach to develop effective levers and policy settings in government procurement. The stream will also look at the development and implementation of ICT procurement reform across government to achieve savings, efficiencies and better value and to drive innovation for the NSW Government.

Inspiring Speaker Line-up

The Hon. Victor Dominello

Minister for Customer Service

Emma Hogan

Department of Customer Service

Greg Wells

Deputy Secretary, Digital.NSW
Department of Customer Service

Zoran Bolevich

Chief Executive
eHealth NSW &
Chief Information Officer
NSW Health

Kathrina Lo

NSW Public Service Commission

Elizabeth Koff

NSW Health

Rodd Staples

Transport for NSW

Damon Rees

Chief Executive Officer
Service NSW

Felicity Cox

Executive Director, Customer Experience Unit
Department of Customer Service

Michael Woodhouse

Executive Director, Strategy, Reform and Support
Department of Communities and Justice

Mark Howard

Executive Director ICT/ Digital Investment and Assurance
Department of Customer Service

Rachel Wheeler

Deputy Secretary, Customer Strategy and Technology
Transport for NSW

Ian Oppermann

Chief Data Scientist
Department of Customer Service

Bruce Thompson

Executive Director, Spacial Services
Department of Customer Service

Kate Harrington

Acting Assistant Commissioner, Performance and Analytics Division
NSW Public Service Commission

Fang Chen

Executive Director Data Science, University of Technology Sydney (UTS) & Executive Director
UTS Data Science Institute

Hugh Durrant-Whyte

NSW Chief Scientist and Engineer
Department of Planning, Industry and Environment

Jessica Stewart

Executive Director, FACS Insights, Analysis and Research
Department of Communities & Justice

Tony Chapman

Chief Cyber Security Officer
Department of Customer Service

Simon Geraghty

Executive Director, Government Technology Platforms
Department of Customer Service

Kylie De Courteney

Managing Director
NSW Telco Authority

Dave Glover

Chief Digital Information Officer (CDIO)
Department of Planning, Industry and Environment

Gordon Dunsford

Chief Information Officer
NSW Police

Brad Kane

Manager Procurement Analytics
NSW Department of Planning, Industry & Environment

Sue Woodall

Executive Director,NSW Procurement &
NSW Chief Procurement Officer,NSW Treasury

Daniel Hunter

Deputy Secretary, Finance and Asset Management and Chief Financial Officer
NSW Ministry of Health

Phil Gardner

Deputy Secretary, Commercial Group
NSW Treasury

Andrew Pedrazzini

Health Grade Enterprise Network
eHealth NSW

Agenda Highlights

08:00 am
09:00 am
Morning Plenary - Keynote Sessions
10:30 am
Networking Break
11:30 am
Stream Sessions – Digital Transformation | Customer Insights | Front Line Services
1:15 pm
Networking Lunch
2:30 pm
Afternoon Plenary – Keynote Sessions
4:30 pm
Networking Drinks

Event Partners

Diamond Partner

Platinum Partner

Gold Partners

Bronze Partner

Exhibitor Partners

Media Partner