Digital Government & CX Roadshow 2022

Digital Government & CX Roadshow 2022

October 18th-28th, 2022
Toronto | Halifax | Ottawa | Edmonton | Victoria

Event Overview

Roadmap to a Successful Digital Transformation

As service delivery moves further into the virtual realm, a strong digital transformation strategy is paramount for all levels of government. Identifying the needs of citizens, gaining trust through reliable and secure services, and striking the right balance between innovation and practicality is essential to success and progress.

Designing digital services which are accessible, inclusive and citizen-centric is an absolute must. By committing to inclusive and innovative design, the public sector can create exceptional products and services. To achieve this, internal buy-in and a culture that is receptive to change is paramount. Embracing a digital mindset and adopting the technologies to facilitate change is key to success.

To optimize your digital transformation journey, Digital Government & CX Roadshow 2022 will bring together public sector leaders to explore the most efficient strategies to help you gain internal buy-in and develop a roadmap for your digital transformation. This series will head to 5 Canadian cities, from coast to coast, to highlight emerging trends, future opportunities, and the barriers to successful digital transformation.

Benefits of Attending

Chart the course for your digital transformation by exploring the most cutting-edge trends, technologies and projects

Examine strategies that will help you maintain and elevate a digital culture and place you on a strong, upward digital transformation trajectory

Find new ways to ensure that digital accessibility is built into, rather than tacked onto, your strategy for change

Get to grips with tips and tools you need to build your digital strategy and adoption toolkit

Your Inspiring Speakers

Toronto – October 18Halifax – October 20Ottawa – October 25Edmonton – October 27Victoria – October 28

Trevor Rutherford
Senior Digital Strategist
Ontario Digital Service

Gary Yorke
Director, 311
City of Toronto 

Gloria Er-Chua
Director, Policy & Digital Enterprise
Ontario Digital Service 

Marco Palermo, Director, Digital Government & Modernization, City of Toronto

Marco Palermo
Director, Digital Government & Modernization, Technology Services
City of Toronto 

Mandeep Flora
Director, Data Strategy and Solutions Platform, Business Intelligence and Practice Division
Ministry of Children, Community and Social Services 


Asim Hussain
Director, Digital Service Transformation
City of Toronto  

Scott McKenna, Chief Information Officer, Health Canada and Public Health Agency of Canada

Scott McKenna
Chief Information Officer, Digital Transformation Branch
Health Canada and Public Health Agency of Canada

Joshua Lee
Executive Director, Service Design & Delivery
The Nova Scotia Digital Service 

public sector network woman speakers image

Jennifer Guitard
Director, Workforce Intelligence & Systems
Government of Nova Scotia 

Ann Dolan
Executive Director Customer Care
Service New Brunswick 

Michael Jay
Director, Measurement Canada Digital Office
Innovation, Science and Economic Development Canada

public sector network man speakers image

Yvan Gauthier
Head of Artificial Intelligence Accelerator
National Research Council Canada 

Robert Frelich, Director General, Digital Identity Transformation, Transformation Management Branch, Employment and Social Development Canada

Robert Frelich
Director General, Digital Identity Transformation, Transformation Management Branch
Employment and Social Development Canada

Jordan Storozuk
Chief of Staff, Digital Experience and Client Data Workstream
Employment and Social Development Canada 

Elizabeth Rhodenizer
Director General Email and Workplace Technology Services
Shared Services Canada 

Allen Pink
Director General, Digital Design and Production Directorate (DDPD), Public Affairs Branch
Canada Revenue Agency 

Liz McKeown
Director General, Digital Strategy
Immigration, Refugees and Citizenship Canada 

Antoine Bedward
Director, Policy Development, Security Policy Division
Treasury Board of Canada Secretariat 

Dominique Bohn
Assistant Deputy Minister, Digital Delivery + Innovation Division
Service Alberta 

Andrew Bunka
Leader, Web & Digital Development & User Experience (UX), Web & Digital, Customer Service & Communications
The City of Calgary 

Blair Neufeld
Innovation Lead, Digital Innovation Office
Government of Alberta 

Ryan Hum
Chief Information officer & Vice President of Data
Canada Energy Regulator 

Stephen Gordon

Stephen Gordon
Chief Information Officer
Office of the Auditor General of British Columbia 

Katrina Summers
Team Lead, Web Governance and Content Strategy
Ministry of Citizens’ Services 

Natasha Thambirajah
Director, Digital Health Policy
Province of British Columbia 

Daniel Darche
Executive Director, Technology Modernization and Strategic Projects
Ministry of Attorney General, Information Services Branch, Government of BC 

Kevin Ehman
Director of Strategic Design
Ministry of Environment and Climate Change Strategy 

Sid Tobias
Director, Digital Services, Environmental Assessment Office
Government of British Columbia 

Olena Mitovska
Product Director of Private Cloud as a Service Platform
BC Provincial Government 

Gary Wong
DevOps Chapter Lead, DevExchange
BC Provincial Government 

Key Sessions

KeynotePanel Discussion Concurrent RoundtablesPanel DiscussionKeynote

Addressing the Future of Digital Government

Digital Transformation Roadmaps

  • What are the key trends that are shaping the future of digital transformation?
  • What are the core principles for building an effective digital transformation framework?
  • What are some common barriers when it comes to delivering digital services efficiently? Are there any challenges that need be addressed now to ensure an effective roll-out?
  • Where do you see opportunities to improve collaboration across various levels of government and the private sector?
  • In what ways have approaches to digital transformation differed pre-pandemic vs. post pandemic, if at all?

Roundtable 1: Identifying and Meeting Citizen Needs with Data and Analytics

Roundtable 2: Sustainable Digital Infrastructure for Canada

Roundtable 3: Designing a User-Centric Digital Channel

Roundtable 4: Developing a Blueprint for Public and Private Sector Collaboration

Overcoming Internal Barriers for Digital Adoption

  • How do leaders embed a culture of digital adoption in their organizations? How do they ensure buy-in?
  • What strategies can be used to overcome shared challenges and barriers to transformation?
  • What strategies can be used to attract and retain the next generation of digital leaders for tomorrow’s public sector?
  • What are the best practices for building a tech stack that will help improve adoption?
  • Ways to ensure all departments are on a symbiotic transformation journey

Digital Inclusion and Accessibility for Better Citizen Experiences

Your Registration

Live Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Roadshow Venue


The Yorkville Royal Sonesta Hotel Toronto

Barclay Room


Four Points by Sheraton Halifax


Bayview Yards

RBC Foundry


MacEwan University

Allard Hall

Feigel Conference Centre 11-204


Location TBA

What Your Peers Had to Say

As a public sector employee working in the Virtual Assistant field, it was very useful to me to see what other organizations are doing. I am coming away with new ideas about opportunities for our own organization.
Government of British Columbia

I always look forward to learn from the industry peers and apply it to our organizational initiatives to make our ride a bit less bumpy! Appreciate everything that PSN team does to put together these events especially during COVID times. PSN events is my positive light that help me better handle challenges thrown by pandemic.
Technical Safety BC

I like the range of expertise on display. The programming is effective as one presentation dovetails into another sweetly. And the technology interface is awesome.
 Ontario Public Service

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