

Achieving Better Public Service Through Digital Government
By Invite Only – Digital and CX Executive Session
March 2nd – April 15th 2021
Canberra | Sydney | Melbourne | Wellington | Adelaide | Brisbane | Perth
Event overview
Public Sector Network’s Digital and CX Executive Session brings together an intimate group of key senior public sector attendees across the state in-person to network and connect in an intimate environment.
With a focus on collaboration, the event gives you the opportunity to meet with public sector leaders as they share their strategies for transforming their digital operations to become more efficient, transparent, and intuitive to provide a better service to the public and gain citizen trust.

Key takeaways

Join this exclusive in-person event to discuss strategies, solutions and best practices with 20+ public sector digital and customer experience leaders

Network and benchmark with your peers from across the state as they explore how to embed customer commitments and outcomes into the heart of your digital strategy

Engage in live and interactive Q&A panel sessions to unlock how reshape public service to deliver innovation and enhanced customer service
Agenda at a glance
8.30am
Welcome Coffee & Registration
PSN Welcome
9.00am – 9:15am
The Public Sector Network will open the event and provide general event information as well as our aims and purpose as an organisation.
Introduction from Chair
9.15am – 9:30am
The conference chair will run through ‘Revolutionising the Future of Digital Public Services’
Government Keynote
9:30am – 9:50 am
Maximising the Digital Experience
Sponsor Keynote
9:50am – 10:10am
The event partner will run through their keynote session exploring current trends and insights of the Digital and CX landscape.
Panel Discussion
10:10am – 10:45am
Building Public Sector Digital Capabilities: People, Processes & Technology
End of Session
10:45am
Closing Remarks from Chair & Networking Coffee
Speaker Line-up
- Canberra - Tuesday 2nd Mar
- Sydney - Wednesday 3rd Mar
- Melbourne - Thursday 4th Mar
- Wellington - Friday 5th Mar
- Adelaide - Tuesday 9th Mar
- Brisbane - Wednesday 10th Mar
- Perth - Thursday 15th Apr

Jonathan Coleman
Australian Federal Police

Michelle Graham
Digital Transformation Agency

Owen Lange
Civil Aviation Safety Authority

Stewart Edwards
GHD Digital

Nick Smith
Smart Communications

Leonie Costello
Deloitte Digital

Al Croston
Deloitte

Kathleen MacKay
Revenue NSW

Sharni Allen
Department of Customer Service

Amanda Ianna
NSW Registry of Births Deaths & Marriages

John Mackenney
Adobe

Simon Cooper
Deloitte Consulting

Adam Carthew
Service Victoria

Paul Chandley
Digital Transformation, Registry of Births, Deaths and Marriages

Michelle Fitzgerald
City of Melbourne

John Mackenney
Adobe

Tim Huggins
NICE inContact

Jason Hutchinson
Deloitte

Susan Brown
Deloitte Digital

Yogesh Anand
Waka Kotahi NZ Transport Agency

Charu Khera
ACC

Richard Kay
New Zealand Trade and Enterprise

Dr. Luke Krieg
GHD NZ

Paul Proctor
Nintex

Eva Sherwood
Deloitte

Linda South
Corporate Services Courts Administration Authority

Dr Eva Balan-Vnuk
Department of Premier & Cabinet

Craig Frost
Modernisation Innovation & Transformation, Services Australia

Dr Shikha Sharma
Department of Health & Human Services

John Mackenney
Adobe

Brad Wright
Deloitte

Richard Bush
Deloitte

Chris Fechner
Department of Housing and Public Works

Sarah Vandersee
Queensland Shared Services

Sandra Slater
Department of Transport and Main Roads

John Mackenney
Adobe

Mike Millard
Digital Deloitte

Ray Bradley
Deloitte Consulting Brisbane

Ben Day
Department of Finance

Sue Wilson
Department of Primary Industries & Regional Development

Shaun Walsh
Department of Communities
Register to Attend

Deloitte CBD Offices
