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Achieving Better Public Service Through Digital Government

By Invite Only – Digital and CX Executive Session

March 2nd – April 15th 2021
Canberra | Sydney | Melbourne | Wellington | Adelaide | Brisbane | Perth

Event overview

Public Sector Network’s Digital and CX Executive Session brings together an intimate group of key senior public sector attendees across the state in-person to network and connect in an intimate environment.

With a focus on collaboration, the event gives you the opportunity to meet with public sector leaders as they share their strategies for transforming their digital operations to become more efficient, transparent, and intuitive to provide a better service to the public and gain citizen trust.

View Agenda

Key takeaways

Join this exclusive in-person event to discuss strategies, solutions and best practices with 20+ public sector digital and customer experience leaders

Network and benchmark with your peers from across the state as they explore how to embed customer commitments and outcomes into the heart of your digital strategy

Engage in live and interactive Q&A panel sessions to unlock how reshape public service to deliver innovation and enhanced customer service

Agenda at a glance


Welcome Coffee & Registration

PSN Welcome


 9.00am – 9:15am 

The Public Sector Network will open the event and provide general event information as well as our aims and purpose as an organisation.

Introduction from Chair

9.15am – 9:30am 

The conference chair will run through ‘Revolutionising the Future of Digital Public Services’

Government Keynote

9:30am – 9:50 am

Maximising the Digital Experience

Sponsor Keynote

9:50am – 10:10am

The event partner will run through their keynote session exploring current trends and insights of the Digital and CX landscape.

Panel Discussion

10:10am – 10:45am

Building Public Sector Digital Capabilities: People, Processes & Technology

End of Session



Closing Remarks from Chair & Networking Coffee

Speaker Line-up

Jonathan Coleman

Chief Technology Officer
Australian Federal Police

Michelle Graham

Assistant Secretary
Digital Transformation Agency

Owen Lange

Digital Transformation Manager, Business Transformation Branch
Civil Aviation Safety Authority

Stewart Edwards

Digital Leader for NSW and ACT
GHD Digital

Nick Smith

Vice President and General Manager
Smart Communications

Leonie Costello

Deloitte Digital

Al Croston

Digital Partner

Kathleen MacKay

Chief Digital Officer
Revenue NSW

Sharni Allen

Director, Digital Government
Department of Customer Service

Amanda Ianna

NSW Registry of Births Deaths & Marriages

John Mackenney

Principle Digital Strategist

Simon Cooper

Deloitte Digital
Deloitte Consulting

Adam Carthew

Chief Information Officer
Service Victoria

Paul Chandley

Deputy Director
Digital Transformation, Registry of Births, Deaths and Marriages

Michelle Fitzgerald

Chief Digital Officer
City of Melbourne

John Mackenney

Principle Digital Strategist

Tim Huggins

Solution Consultant
NICE inContact

Jason Hutchinson

Partner - Digital Government Lead

Susan Brown

Deloitte Digital

Yogesh Anand

Chief Technology Officer
Waka Kotahi NZ Transport Agency

Charu Khera

Continuous Delivery Transformation Lead

Richard Kay

Chief Digital Officer
New Zealand Trade and Enterprise

Dr. Luke Krieg

Innovation Leader

Paul Proctor

New Zealand Regional Sales Manager

Charles McHardy Deputy Chief Executive Officer Transformation Projects Services Australia

Eva Sherwood

Associate Director

Linda South

Executive Director
Corporate Services Courts Administration Authority

Dr Eva Balan-Vnuk

Executive Director, ICT & Digital Government
Department of Premier & Cabinet

Craig Frost

Modernisation Innovation & Transformation, Services Australia

Dr Shikha Sharma

Director Business Improvement and Technology
Department of Health & Human Services

John Mackenney

Principle Digital Strategist

Brad Wright


Richard Bush

Director in Risk Advisory

Chris Fechner

Chief Customer and Digital Officer
Department of Communities, Housing and Digital Economy

Sarah Vandersee

General Manager
Queensland Shared Services

Sandra Slater

Chief Information Officer
Department of Transport and Main Roads

John Mackenney

Principle Digital Strategist

Mike Millard

Digital Deloitte

Ray Bradley

Deloitte Consulting Brisbane

Ben Day

Chief Digital Officer
Department of Finance

Sue Wilson

Chief Information Officer
Department of Primary Industries & Regional Development

Shaun Walsh

Director, Strategy and Engagement, Information Services
Department of Communities

Michael Scott

Partner, Consulting

James Gollan

Senior Solutions Engineer

Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working. Presentations were adapted around this.

Department Of Innovation, Tourism Industry Development

It was well organised, thoroughly planned and run smoothly. Appreciate the energy, passion and sincerety of presentations. The list of resources available to participants is helpful.

Ministry of Business, Innovation and Employment

It was completely possible to glean tidbits from cross-departmental sources that can be stored away for future projects and roles.

Court Services Victoria

Thank you for the top-notch management of our involvement – really appreciate the ease of process on this event!

Vendor Panel

Loved the insight into different organisational experiences.

Vendor Panel

Register to Attend

Complimentary to attend


Registration to this event is complimentary and exclusive to invited guests only.

Any registrations made without an invitation will be cancelled and sent a notification.

Deloitte CBD Offices

WELLINGTON, 5 MAR 12/20 Customhouse Quay, Wellington Central, Wellington 6011, New Zealand
PERTH, 15 APR Level 7 – 9, Brookfield Place, Tower 2, 123 St Georges Terrace, Perth, WA 6000
BRISBANE, 10 MAR Level 23, Riverside Centre, 123 Eagle Street, Brisbane, QLD 4000
CANBERRA, 2 MAR 8 Brindabella Circuit, Brindabella Business Park, Canberra Airport, Canberra, ACT, 2609 Australia
MELBOURNE, 4 MAR 477 Collins Street, Melbourne, VIC 3000
ADELAIDE, 9 MAR Level 17, 11 Waymouth Street, Adelaide, SA 5000
SYDNEY, 3 MAR Level 9, Grosvenor Place, 225 George Street, Sydney, NSW 2000

Event Partners

Host Partner

Gold Partners

Silver Partner