A Hands-on Guide to Reworking Processes for Not Just a Training Session Optimised Workflow
In June 2022, Gartner predicted that by 2025, 95% of decisions that use data will be at least partially automated.
Automation is also gaining momentum in the Australian Public sector with major agencies making significant technology investments in the space, as reported by Austender in 2021. As these figures indicate, automation is a priority of all businesses, especially in the public sector for its potential to increase efficiency and improve services. However, the biggest challenge for automation is broken processes and buggy systems. As experts say, you can’t automate a broken process!
This course is designed for corporate services professionals in the public sector who are in the midst of or starting off their process automation journey. By focussing on the weakest links in automation, this course will teach you how to pre-empt and prevent failure. It will also provide you with the insights to fix your systems before automation. Our experienced trainer will provide insights to set your project up for success.
Meet Your Facilitator
Founder, The Process Expert
Steve Barnes is a technology and process improvement expert who has led and consulted on public and private sector projects for over three decades, including Suncorp, Telstra, UCB Australia and most recently Central Goldfields Shire Council. Steve has worked in large corporates, SMEs, micro-businesses and startups.He is passionate about business process improvement particularly its role in Economic Development roles for Local Government; improving customer service or product and service quality. In addition he also mentors crucial social ventures.
Steve’s experience covers implementing CRM packages for Economic Development, Marketing & Sales, and Service Provision; BPMN 2.0 and Business Process Automation. At the Process Expert, Steve has developed an end-to-end framework to fix organisational bugs and drive efficiency for digitisation and automation.
Module 1: Documenting your Business
Keynote 1: Identifying the Business Objects in Your Applications and Data Warehouse
Keynote 2: Strategic Perspective on Creating a Data Warehouse and Dashboard that Works
Module 2 – Planning & Optimising Workflows
Keynote 3: Exploring and Optimising Workflows
Break-out Group Activity: Choose an area being explored in one of your organisations and draw a Workflow Diagram for that area, noting the information being worked on and any applications involved
Module 3: Stakeholder Mapping & Engagement
Keynote 4: Information and Business Process Driven System Integration
Keynote 5: Shifting To a Process Mindset and Gaining Buy-in from your Stakeholders
Module 4: How to Scale
Keynote 6: A Roadmap to Scaling and Embedding Process Improvement Principles
Break-out Activity: Plan the changes to your organisation and processes, relating back to strategic goals. Two people chosen by the instructor will have five minutes each to present their case to the larger group