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By Invitation Only: Corporate and Shared Services Roadshow 2021

Uniting and Coordinating Back Office Functions to Shift from the Transactional to the Value Added

February 16th – 25th 2021
Sydney | Canberra | Melbourne | Wellington | Adelaide | Brisbane | Perth

Event overview

80% of corporate service back-office workload in any given function – whether HR, ICT, Procurement or Finance, has for years focused on transactional and compliance obligations, with these mandatory tasks leaving little capacity to deliver additional value.

Through new shared service delivery models, process innovation and digital advancements, back-office functions stand to reduce costs and complexity substantially. More than this, however, modern back offices aim to streamline the transactional and pivot newly gained workload capacity towards what has been called the ‘intelligent business office’ where back-office functions begin delivering smart, insight-driven advisory services to the broader organisation.

To help you breakdown silos, shift focus, and unify functions we’ve curated the 2021 Public Sector Corporate & Shared Services Roadshow – a seven-part series that will explore transformation journeys, innovation strategies and top tips as well as lessons learned from over 20 public sector corporate service leaders from across all back-office functions.

Key takeaways

Hear from 20+ back office function transformation leaders about streamlining, optimising and repositioning the back office as an intelligent advisory support function
Discover how to seamlessly enact change through exploration of real-world case studies across all back office corporate service functions including HR, ICT, Procurement and Finance
Uncover practical tools and strategies to breakdown functional silos, gain holistic back office oversight and pivot from the transactional to the value-added
Join live and interactive Q&A panel sessions to learn how to drive strategic vision and balance people, processes and technology in transformation

Agenda highlights

Welcome from PSN

 9.00am – 9:15am 

The Public Sector Network will open the event and provide general event information as well as our aims and purpose as an organisation

Introduction from Chair

9.15am – 9:30am 

The conference chair will run through general housekeeping and provide a snapshot of the industry from their unique vantage point

Government Keynote

9:30am – 9:50 am

Delivering Greater Value and Meeting Citizen Expectations by Digitising, Maturing and Scaling Corporate Services

Sponsor Keynote

9:50am – 10:10am

The event partner will run through their keynote session exploring current trends and insights of the Corporate and Shared Services landscape

Panel Discussion

10:10am – 10:45am

Unifying, Uniting and Optimising Back Office Functions to Improve Strategic and Analytical Value

Speaker Line-up

Jean-Michel Carriere

Chief Procurement Officer
Department of Communities and Justice

Trudi Mares

Executive Director Corporate Services
Transport for NSW

Alexandra Geddes

Director Strategy
Service NSW

Curtis Davies

KPMG Australia

Dan Hillier

Senior Commercial Manager

Terry Charman

Mainline Solutions

Teresa Scott

Executive Director
Australasian Procurement and Construction Council

Joumana El Hassan

Assistant Secretary – Technology and Shared Services Branch
Department of Veteran’s Affairs

Luke Thomas

Regional Vice President APAC

Belinda Gloyne

National Manager - ICT Shared Services
Services Australia

A.J Karliner

Senior Commercial and Procurement Advisor
Department of Transport

Ken Tuke

Director, Procurement Engagement
Department of Transport

Annie Reeves

Executive Director People & Culture
Department of Jobs, Precincts & Regions

Luke Thomas

Regional Vice President APAC

Sarah Renner

Executive Director,
Emergency Communications Services

Linda Scott

Head of Sales

Samantha Durban

KPMG Australia

Patrick Labotsky

Corporate Services Manager
Office of the Children’s Commissioner

Lucy Hickman

GM Corporate Services
Health Promotion Agency

Andrea Cooke

Change & Capability Director Ministry of Business, Innovation & Employment

Linda South

Executive Director
Corporate Services, Courts Administration Authority

Sorana Dinmore

GM Corporate Services
City of Marion

Robert Cox

Executive Director Corporate Services
SA Ambulance Service

Andrew Francis

Andrew Francis

KPMG Australia

Peter Lacey

A/Exec Dir, Office of the Chief Advisor Procurement
Department of Housing & Public Works Queensland

Arthur O'Brien

Assistant Director-General Corporate Services
Department of Child Safety, Youth Justice & Multicultural Affairs

Rhiannan Howell

Head of Corporate Services Department of Employment, Small Business and Training

Andrew Barrett


Luke Thomas

Regional Vice President APAC

Linda Scott

Head of Sales

Steve Mitchinson

Executive Director, Drivers and Vehicles Department of Transport WA

Isabeau Korpel

Director, Capability & Change
Department of Transport WA

Ray Slayford

Partner & WA Govrnment Lead
KPMG Australia

Jane Mitchell

Head of Information Technology Services
Water Corporation

Thank you very much - I gained a huge amount of knowledge today on a variety of key topics.

Wyndham City Council

Really good mix of industry/business specialists giving a very balanced view of the benefits of moving into digitally-based systems.

Department of Transport and Main Roads

A diverse range of opinions with similar outcomes to achieve value for money during
this health pandemic period moving forward - Resilience and Resolution....biggest take away.

ACT Government

The event provided a great opportunity for networking and we were well promoted as a sponsor.

Mainline Solutions

Credible and professionally run, good audience, great location.

Vendor Panel

Register to Attend

Complimentary to attend


Registration to this event is complimentary and exclusive to invited guests only.

Any registrations made without an invitation will be cancelled and sent a notification.

KPMG CBD Offices

SYDNEY, Tue 16 Feb Level 38, Rms 21 Summit, 22 Horizon & 23 Nexus, Tower Three, 300 Barangaroo Avenue, International Towers Sydney, NSW 2000
CANBERRA, Wed 17 Feb Cliftons Venues- Level 2, 10 Moore St, Canberra ACT 2601
MELBOURNE, Thurs 18 Feb Virtual through teams
WELLINGTON, Fri 19 Feb Virtual through teams
ADELAIDE, Tue 23 Feb 151 Pirie St, Adelaide SA 5000
BRISBANE, Wed 24 Feb 71 Eagle St, Brisbane City QLD 4000
PERTH, Thurs 25 Feb 235 St Georges Terrace, Perth WA 6000

Event Partners

Host Partner

Panel Partners

Interested in sponsoring? Contact our team by email (