80% of corporate service back-office workload in any given function – whether HR, ICT, Procurement or Finance, has for years focused on transactional and compliance obligations, with these mandatory tasks leaving little capacity to deliver additional value.

Through new shared service delivery models, process innovation and digital advancements, back-office functions stand to reduce costs and complexity substantially. More than this, however, modern back offices aim to streamline the transactional and pivot newly gained workload capacity towards what has been called the ‘intelligent business office’ where back-office functions begin delivering smart, insight-driven advisory services to the broader organisation.

To help you breakdown silos, shift focus, and unify functions we’ve curated the 2021 Public Sector Corporate & Shared Services Roadshow – a seven-part series that will explore transformation journeys, innovation strategies and top tips as well as lessons learned from over 20 public sector corporate service leaders from across all back-office functions.