Improving customer satisfaction across contact channels
Call centres and various channels of customer contact sit at the frontline of government, playing a critical role in building trust with customers, whilst improving overall customer relationships and satisfaction.
Government is having to keep up with customer expectations and demand, while operating within a limited budget, legacy systems, and managing staff in a dynamic and high-stress environment.
All whilst personalising experience across multiple contact channels, reducing operating costs and developing a more innovative service strategy Public Sector Network’s Contact Centres Virtual Event will help enable you to collaborate, innovate and share experience amongst industry peers to transform and enhance the way you deliver customer service.
A must-attend event for public sector organisations looking to:
Understand how to best leverage data and insights to improve customer contact
Hear how others have managed customer contact during COVID-19 and adapted to increased contact volumes
Drive forward your self-service and AI capabilities to enhance delivery and experience
Your Expert Speakers
Chair: Donna Wood,
A/g Director, National Customer Service Line, Contact Centres Branchs,
Department of Education, Skills and Employment
Director, Service Delivery – Driver and Vehicle Services,
Department of Transport WA
Director, Customer Service Operations,
Department of Transport & Main Roads (QLD)
Head of Solutions Consulting, AU and NZ,
Director, Contact Centres,
Digital Lead ANZ, Enterprise
Chief People Officer,
NSW Department of Customer Service
Contact Centre Manager,
Australian Maritime Safety Authority
Senior CX Specialist, Government,
Director, Customer Service,
Agenda at a glance
What's included in your registration:
Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives
An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges
Leading Technology Solutions
Hear from solutions providers in the government space as they explore key technologies to improve citizen services
Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform
Digital Government and CX Community Prospectus
Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey.
Showcase your solutions today!