Public sector professionals are under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age.

Some governments have a digital transformation agenda which is well underway, whereas others around the world are just beginning their journey.  Big drivers for this are:

  • convenience
  • cost-effectiveness
  • higher user satisfaction rates

Users include individuals, businesses and their representatives, service providers and agencies. This community investigates digital transformation journey’s so far, success stories, current projects and the agenda going forward. Join the Digital & Customer Experience community to receive more peer analysis such as this and understand what your peers are doing successfully to create a digital government via whitepapers, reports, knowledge papers, articles, events and webinars.

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Said citizen self-service would be “very-to-most” important in the future
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”We’ve been set up to work as individual operating units… now what we need to do is come back together as a unified pubic service, and deliver integrated services and be really joined up

Maria RobertsonDeputy Chief Executive Service Delivery and Operations, Department of Internal Affairs

”Collaboration across government is no longer optional; We just have to find ways to do it, and the citizen expects us to do that

Steve MitchinsonA/General Manager, Driver and Vehicle Services, Western Australian Department of Transport