Digital Government & CX Community

The digitization of government is fundamental for departments to evolve, cost-save and improve the well being of their employees and citizens.

The Digital & CX Community represents those working towards transforming the public sector through new tool, technologies and rethinking business processes.

Join the conversation anyway you like!

Our Digital & CX Community creates an online and physical space for multiple ways to engage and learn. You can do this through:

Like what you see? Try these other Communities too that you can join to ensure you stay across the subject matters that are important to you!

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Community Governance

Our communities are hosted by industry experts within the government arena. These advisors help facilitate discussions and guide conversations throughout our different channels of engagement.

Community Ambassador

Applications are currently open – apply today!

As a Community Ambassador you will help drive discussion within your domain, across multiple layers of government, to inspire ideation, share results, learn from best practice around common problems that government share.

We encourage our members to take ambassadorships with Public Sector Network so that conversation is promoted with government professionals at every level. If you’re interested, please complete the form, and a member of our team will get back to you.

Community Moderator

Lily StokesLily Stokes

Skilled professional in government affairs and Digital Government & CX community engagement.
Get in contact with Lily to find out more

How to get involved with your community

Virtual Event: Contact Center Innovation – USA

Date: 28 September 2021

The contact center is one of the most important touch points for citizens and residents anywhere. Whether searching for information, sharing information, or searching for assistance –well apportioned and reliable contact centers are key to effective and efficient government…

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Virtual Event: Digital Inclusion – USA

Date: 13 October 2021

The impact that digital exclusion has had upon our society has been an issue of concern for some time – further exacerbated by the impact of the COVID-19 pandemic. While many around the nation, and the world, made a nigh-seamless shift to a remote, and largely digital, lifestyle – many others have remained on the margins – or shut out entirely…

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Virtual Event – Customer-Centric Contact Centres 2021 – Canada

Date: 28 October 2021

The exceptional events of the past year have put many organisations and industries to the test. Contact centres that normally handle more than 100 million calls per year had to rapidly revolutionize how they worked and operated. Organizations had to become innovative and re-evaluate how they connected with citizens, out of necessity to maintain a continuity of operations…

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"Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working. Presentations were adapted around this."

Department Of Innovation, Tourism Industry Development

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