Digital Government & CX Community
The digitization of government is fundamental for departments to evolve, cost-save and improve the well being of their employees and citizens.
The Digital & CX Community represents those working towards transforming the public sector through new tool, technologies and rethinking business processes.
Latest Insight
Latest PSN TV
How Client Centric, Digital Public Sector Services Improve NSW Citizen Experience
Exploring Key Trends Enabling Digital Public Sector Service Innovation… Read more
Join the conversation anyway you like!
Our Digital & CX Community creates an online and physical space for multiple ways to engage and learn. You can do this through:
- Attending an online or physical event
- Accessing exclusive content
- Share ideas and chat to your peers through our virtual platform where you can start a discussion or contribute to an existing one
Like what you see? Try these other Communities too that you can join to ensure you stay across the subject matters that are important to you!
- Data Management & Analytics Community
- Cyber Security & Risk Management Community
- Innovation & IT Community
Community Governance
Our community’s are hosted by industry experts within the government arena. These advisors help facilitate discussions and guide conversations throughout our different channels of engagement.
Community Ambassador
Applications are currently open – apply today!
As a Community Ambassador you will help drive discussion within your domain, across multiple layers of government, to inspire ideation, share results, learn from best practice around common problems that government share.
We encourage our members to take ambassadorships with Public Sector Network so that conversation is promoted with government professionals at every level. If you’re interested, please complete the form, and a member of our team will get back to you.
Community Moderator
Teresa Anderson
Skilled professional in government affairs and Digital Government & CX community engagement.
Get in contact with Teresa to find out more
How to get involved with your community
Virtual Event: Contact Centres
Date: 5 August 2021
Call centres and various channels of customer contact sit at the frontline of government, playing a critical role in building trust with customers, whilst improving overall customer relationships and satisfaction. Government is having to keep up with customer expectations and demand, while operating within a limited budget, legacy systems, and managing staff in a dynamic and…
Virtual Event: Bots and the Future of Customer Experience 2021 – New Zealand
Date: 1 September 2021
While organisations are already taking steps towards modernising the services they provide, investing in the correct technology is critical. Emerging technologies, like AI-powered chatbots are helping organisations provide quicker resolutions and simplify the job of a customer service agent…
Virtual Event: Digital Identity – USA
Date: 15 September 2021
As more of our interactions with government take place in a digital setting; citizens increasingly expect to have access to safe, secure, and private digital identity framework. Increasingly, many common transactions that require identification are being conducted digitally – especially in the wake of the COVID-19 pandemic when many government services were moved online – accelerating the already well-established trend of governments implementing robust and multi-faceted digital identity systems that are intended to be secure, reliable, cost effective, and convenient…
"Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working. Presentations were adapted around this."
Department Of Innovation, Tourism Industry Development
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