Digital Government & CX Community

The digitization of government is fundamental for departments to evolve, cost-save and improve the well being of their employees and citizens.

The Digital & CX Community represents those working towards transforming the public sector through new tool, technologies and rethinking business processes.

Latest Insight
Latest PSN TV

How Client Centric, Digital Public Sector Services Improve NSW Citizen Experience

Exploring Key Trends Enabling Digital Public Sector Service Innovation… Read more

Join the conversation anyway you like!

Our Digital & CX Community creates an online and physical space for multiple ways to engage and learn. You can do this through:

Like what you see? Try these other Communities too that you can join to ensure you stay across the subject matters that are important to you!

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Community Governance

Our community’s are hosted by industry experts within the government arena. These advisors help facilitate discussions and guide conversations throughout our different channels of engagement.

Community Ambassador

Applications are currently open – apply today!

As a Community Ambassador you will help drive discussion within your domain, across multiple layers of government, to inspire ideation, share results, learn from best practice around common problems that government share.

We encourage our members to take ambassadorships with Public Sector Network so that conversation is promoted with government professionals at every level. If you’re interested, please complete the form, and a member of our team will get back to you.

Community Moderator

Teresa Anderson

Skilled professional in government affairs and Digital Government & CX community engagement.
Get in contact with Teresa to find out more

How to get involved with your community

Virtual Event: Contact Centres

Date: 5 August 2021

Call centres and various channels of customer contact sit at the frontline of government, playing a critical role in building trust with customers, whilst improving overall customer relationships and satisfaction. Government is having to keep up with customer expectations and demand, while operating within a limited budget, legacy systems, and managing staff in a dynamic and…

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Virtual Event: Bots and the Future of Customer Experience 2021 – New Zealand

Date: 1 September 2021

While organisations are already taking steps towards modernising the services they provide, investing in the correct technology is critical. Emerging technologies, like AI-powered chatbots are helping organisations provide quicker resolutions and simplify the job of a customer service agent…

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Virtual Event: Digital Identity – USA

Date: 15 September 2021

As more of our interactions with government take place in a digital setting; citizens increasingly expect to have access to safe, secure, and private digital identity framework. Increasingly, many common transactions that require identification are being conducted digitally – especially in the wake of the COVID-19 pandemic when many government services were moved online – accelerating the already well-established trend of governments implementing robust and multi-faceted digital identity systems that are intended to be secure, reliable, cost effective, and convenient…

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"Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working. Presentations were adapted around this."

Department Of Innovation, Tourism Industry Development

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